At D2I – Dress to Impress, customer satisfaction is our priority. We strive to deliver high-quality products that meet your expectations. Please read our refund policy carefully before making a purchase.

1. Eligibility for Refund

A refund may be considered if:

  • You receive a damaged or defective product.
  • You receive an incorrect item different from what you ordered.
  • The product is missing from your order.
  • Your order is cancelled before it is shipped.

To request a refund, you must contact us within 48 hours of receiving your order.

2. Non-Refundable Items

Refunds will not be provided in the following cases:

  • Change of mind after delivery.
  • Incorrect size selected by the customer (please refer to our size guide before ordering).
  • Products that have been worn, washed, altered, or damaged after delivery.
  • Items returned without original tags, labels, or packaging.
  • Products purchased during clearance, sale, or promotional offers, unless they are damaged or defective.

3. Return Conditions

To be eligible for a refund, the returned product must:

  • Be unused and unworn.
  • Be in its original condition.
  • Include all original tags, packaging, and accessories.
  • Be returned within the specified return period.

Our team may inspect the returned item before approving the refund.

4. Refund Process

Once your returned product is received and inspected:

  • You will receive a confirmation via email or phone.
  • If approved, your refund will be processed to your original payment method.
  • Refunds are generally processed within 5–10 business days, depending on your bank or payment provider.

If you paid using Cash on Delivery (COD), we may request your bank account details or UPI ID to process the refund.

5. Order Cancellation

Before Shipment

Orders may be cancelled before dispatch for a full refund.

After Shipment

Orders that have already been shipped cannot be cancelled. Please refer to our Return Policy if you wish to return an eligible item.

6. Shipping Charges

  • Original shipping charges are non-refundable, unless the return is due to an error on our part or a defective product.
  • Return shipping costs may be borne by the customer unless the return is due to a damaged, defective, or incorrect item.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the product
  • Photos of the package (if applicable)
  • A brief description of the issue

After verification, we will arrange a replacement or refund, as applicable.

8. Refund Timeline

Once approved:

  • UPI/Wallet Payments: Typically within 3–7 business days.
  • Credit/Debit Card Payments: Typically within 5–10 business days.
  • Net Banking: Typically within 5–10 business days.
  • Cash on Delivery (COD): Typically within 7–10 business days after receiving the required bank or UPI details.

Processing times may vary depending on your payment provider or bank.

9. Contact Us

If you have any questions about refunds or need assistance, please contact us:

D2I – Dress to Impress

Email: support@d2ishop.com (replace with your official support email if different)

Website: https://d2ishop.com