Shipping Policy
Effective Date: July 30, 2026
Thank you for shopping with D2I – Dress to Impress. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.
1. Order Processing
- All orders are processed after successful payment confirmation.
- Orders are typically processed within 1–3 business days.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During festive seasons, sales, or promotional events, processing times may be slightly longer.
2. Shipping Coverage
We currently ship across India.
For international shipping inquiries, please contact our customer support before placing an order.
3. Delivery Time
Estimated delivery times are:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Locations: 5–10 business days
Delivery times are estimates and may vary depending on courier availability, weather conditions, public holidays, or unforeseen circumstances.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- We may offer free shipping on eligible orders as part of ongoing promotions or based on a minimum order value.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email or SMS containing your tracking number and courier details.
You can use the tracking information to monitor the status of your shipment.
6. Delivery Attempts
Our courier partners will attempt delivery according to their standard delivery process.
If the customer is unavailable during delivery attempts, the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.
7. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
D2I is not responsible for delays or failed deliveries caused by:
- Incorrect or incomplete addresses
- Incorrect contact numbers
- Customer unavailability
If an order is returned due to incorrect address details, additional shipping charges may apply for reshipment.
8. Damaged or Tampered Packages
Please inspect your package at the time of delivery.
If you receive a package that appears damaged, opened, or tampered with:
- Take photographs before opening the package.
- If possible, refuse delivery.
- Contact our customer support within 24 hours of delivery with your order number and supporting photos.
9. Delayed Deliveries
While we strive to deliver orders within the estimated timeframe, delays may occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Courier operational issues
- Other circumstances beyond our control
We appreciate your patience in such situations.
10. Undeliverable Orders
Orders returned to us due to:
- Incorrect address
- Customer unavailable after delivery attempts
- Refusal to accept delivery
may be cancelled. Refunds, if applicable, will be processed after deducting shipping and handling charges.
11. Missing Packages
If your order is marked as delivered but you have not received it:
- Check with family members, neighbors, or your building security.
- Contact the courier service using the tracking details.
- If the issue remains unresolved, contact our customer support within 48 hours of the delivery notification.
12. Contact Us
For any shipping-related questions or assistance, please contact us through our Contact page.
We are always happy to help and will do our best to resolve your concerns promptly.
Thank you for choosing D2I – Dress to Impress. We appreciate your trust and look forward to serving you.